Ordered two packs of the Nemo cups for my son's birthday party. Didn't place a large order, just plates, napkins and a table cover. Not sure how two packs of cups was forgotten. So the day before his birthday I had to go out and buy Dory cups (which I really didn't want). Asked to be reimbursed for shipping since I had to run out to buy them anyway but was only reimbursed for the cups I never received. Wouldn't buy from the company again.