I ordered a Harry potter cutout for my daughter's b-day party. The expected delivery date came and went with no HP sutout. I emailed Birthday in a box twice to ask the status as the website showed the order still open. I got no reply to either email. I called three different times and was on perpetual hold. No one evr answered the phone. Eventually the cutout arrived but I won't be using this company again due to the complete lack of customer service.