Cupcake Party Personalized Banner (each)
Worst purchase experience of my entire life. Don't put any trust in their guaranteed delivery dates - or this company's customer service. Banner's guaranteed delivery date was almost 10 days ago; it still hasn't been delivered and they refuse to refund my money -even though my daughter's birthday (& party) has come and gone. I called and spoke to a "Supervisor" who OUTRIGHT LIED to me that there wasn't time to produce a new one for me with overnight delivery. I hung up with her and placed an order myself - paying $27.99 for overnight shipping - and received my second order in spite of the fact that she told me there was "no way" they could produce a replacement one in time for me. Obviously she lied because they didn't want to send me a new one at their expense. AND, I received an email that they won't refund my first banner purchase because it's still en route to me...um, it doesn't take a genius to realize the package has been lost, but more importantly it's 9 days BEYOND the guaranteed date and still hasn't been delivered. Even if it IS delivered, its trash because my daughter's birthday was a week ago! GROSS NEGLIGENCE by Birthday in a Box - they couldn't care less about their customers OR the CHILDREN who's parties their customers have made purchases for.