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1. What is Birthday in a Box? 2. More About Us
|  | | 3. Secure Ordering/Alternate Ways to Order 4. Privacy Policy 5. Customer Service/Return Policy 6. Charitable Giving Guidelines 7. Customer Comments
1. What is Birthday in a Box? Birthday in a Box packages and ships award-winning children's party kits, placing an emphasis on high-quality, imaginative favors and activities. Whether it’s a complete party, just favors or only a craft, we deliver exactly what you need to make your child's next party a success. - We offer more than 100 party themes, including parties appropriate for children ages 1 to 12.
- You can purchase a standard "birthday box" for 8 people, upgrades, and additional guest packs as needed, or just shop a la carte. Either way, we make it easy to order partyware, favors and more for just the number of guests you've invited.
- Add a special touch to your child's party with a few of our personalized products, such as invitations, thank-you notes, favor bag stickers, buttons, magnets, or bag tags that compliment your chosen theme.
- In our Party Planning section, you'll find all of the crafts, games, recipes, and theme party planning ideas, tips and tricks you'll need to throw a truly unforgettable party.
| | 2. More about us...
Birthday in a Box is a property of Kaboose Inc., an online resource for families. Our company was founded in 1996 with the goal of making it easy for parents to host personalized parties that are affordable, fun and educational. As parents of young children, we know how difficult and time-consuming it can be to put together a birthday party. Our answer is to offer high-quality theme parties built to our customers' specifications and delivered directly to their doors. Our many themes reflect children's interests and encourage imaginative play and interaction. The products included in a Birthday in a Box are carefully chosen for their high quality, educational value and with the hope that they will be used by a child long after the party has ended. Most of our customers order our "birthday boxes" for 8 and add on guest packs, invitations and favors to get everything they need for their children's celebrations. Each of our standard birthday boxes includes: - Plates, Napkins & Cups
- Spoons, Forks & Knives
- A Tablecover
- Helium Balloons, Curling Ribbon & Streamers in Coordinating Colors
- Birthday Candles
If you like the idea of a "home party" but don't want to host it at your house, you might take a Birthday in a Box to: - A Park with Covered Pavilions
- A Swim Center (such as the YMCA)
- A Museum, Aquarium or Zoo
- A Gymnastics or Dance Studio
- A Fire Station
- A Daycare or Community Center
- A Church or Synagogue
As the years go by, your children may not remember the innumerable hours that you spent helping them with school projects or the nights you spent soothing their coughs, but they will always remember the birthday parties you threw for them. Our goal is to help make your child's next birthday party the most memorable of all! We enjoy talking to other parents and invite you to call or email us with any questions or comments you may have.
| 3. Secure Ordering
The Birthday in a Box Safe Shopping Procedures protect you while you shop at birthdayinabox.com so that you need not worry about credit card safety. We assure you that every transaction you make at our site will be secure. Why is our site safe? Our secure server software is the industry standard and among the best software currently available for secure commerce transactions. It encrypts all of your personal information--including your credit card number, name, and address--so that it cannot be read as the information travels over the Internet. We use VeriSign, a world leader in secure credit card transaction processing, to process all of our customers' credit card payments. VeriSign is the leading Secure Sockets Layer (SSL) Certificate Authority, enabling secure e-commerce and communications for Web sites, intranets and extranets. VeriSign provides secure, reliable support to over 500,000 Web sites around the world. Additionally, we utilize ScanAlert's Hacker Safe service to continually monitor the security of our website. Hacker Safe is the world's most recognized assurance of Internet security and is utilized by over 70,000 websites. Still don't want to use your credit card on the Internet? Not a problem! Just give us a call toll free at 1-800-989-5506, and place your order over the phone. You should know: - Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent credit card charges.
- In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
| 4. Privacy Policy
Birthday in a Box is committed to protecting your privacy and that of your children. We use the information we request about you and your children to process your order(s) and to provide personalized, timely service. We may also use this information to let you know about changes in our services, provide you with a list of current themes before your child's next birthday, or contact you about special offers we think you'll find valuable. We do not sell, share or rent your personal information for marketing purposes. Should we change this policy in the future, we will notify you via our website. We are happy to honor any customer request to have names and/or other personal information kept confidential. 5. Customer Service/Return Policy
Birthday in a Box is committed to our customers' satisfaction. We will accept the return of any party items for merchandise refund or credit within two months of purchase so long as the items are not personalized and are in their original condition. If your order is damaged in transit and/or arrives in an unsatisfactory condition, please notify us immediately and we will replace your order or refund the entire amount of your purchase. Although we make every effort to ensure that all orders are processed properly, mistakes can happen. If your order does not arrive as you expected, please let us know immediately, and we will make every reasonable effort to correct any mistake and ship you the proper merchandise. | 6. Charitable Giving Guidelines
Birthday in a Box is committed to supporting the communities we serve through partnerships, encouragement of employee community involvement, and sharing of our resources. Additionally, we provide financial support to reputable organizations that we believe contribute to the strength of our communities. We recognize that there are many worthy non-profit organizations striving to better our communities and the lives of those living in them. Unfortunately, we are unable to support all of them, which is why we make donations exclusively to a limited number of 501(c)(3) organizations each year. Additionally, while we are happy to consider all inquiries, we cannot contribute to or partner with any organization that: - practices discrimination of any kind (e.g. by race, gender, religion, age, sexual preference, etc.);
- passes any of its earnings to any private shareholder or individual;
- uses monetary donations or the proceeds from the sale/auctioning of donated items to fund trips, tours, operating expenses, or anything related to politics (e.g. candidate campaigns, political parties, or organizations); and/or,
- is a third party requesting donations on behalf of a charity. (We prefer to deal directly with the recipients of our donations.)
If your organization meets our criteria, you may submit a written donation request (no audio or video submissions, please) to: Nicole Beidler Marketing Manager Birthday in a Box 7951 Cessna Avenue Gaithersburg, MD 20879 nicole.beidler@birthdayinabox.com Your letter should be under 2 pages in length, printed on your organization's letterhead, and mailed to us. (Please do not fax your request!) Your inquiry must also include the following: - Your Organization's Mission
- The Requested Donation
- A Response Deadline
- A Confirmation of Your 501(c)(3) Tax-Exempt Status
- A Contact Name, Phone Number & Email Address
- The Full Name & Address of Your Organization
Due to the number of requests we receive, it may take up to 6 weeks for us to respond to your inquiry. Please do not follow up with a phone call unless 6 weeks have passed without a response from us.
| 7. Customer Comments
"I just want to thank you for the great job you did on the invitations and banner for my daughter Haley's birthday sleepover... I was truly surprised and delighted by the excellent quality of your products and the quick service! I look forward to using Birthday in a Box in the near future!!" - Cathy G., New York
"Unbelievable! I received my box and was so thrilled. I will use you for all three of my kids' birthday parties. The invitations and all the other items were top notch and exceeded my expectations. All I have to do now is order a cake! What a convenience. I have emailed all of my friends in multiple states with your link. Thank you so much..." - Kelly T., Tennessee
"I just want to say thank you for your good customer service. Out of all the businesses I deal with online, yours is by far the best. I NEVER had a company response that fast before. I have to say I was very impressed. Please inform your manager that your department deserves a raise. Keep up the good work. I know other customers will appreciate it, just like I did." - Tina P., Pennsylvania
"I just received my son's Birthday in a Box. I just wanted to say how pleased I am with the quality, packaging and accuracy of the order. Well done! I have already referred you to a friend. Thanks again." - Cristina M., Georgia
"I received my order today, and I'm so impressed with the quality of your work! Your order arrived much sooner than I expected, too. I was also able to relieve my anxiety (about the order arriving in time) with the help of your "follow your order being processed" feature. Thank you so much!" - Sari D., New York
"Let me congratulate you for an EXCELLENT service. Your response time is surprising. For sure I will keep purchasing my party supplies from your company. There are not that many companies out there with such an excellent service." - Marta H., Puerto Rico
"Your Customer Service is OUTSTANDING!!! I had to make last minute changes to 2 of my orders, and you were able to handle the changes with no problems. Thank you SO MUCH! I will definitely recommend Birthday in a Box to all of my friends!" - Michele H., Georgia
"I have just placed a second order for more little goodies to put in Christmas stockings, after being delighted with the first shipment. With five grandchildren and a young nieceÑeach with their own very distinct personalities, likes, and dislikesÑI don't know how I ever stuffed a stocking before finding you! I'm also going to recommend your website to their Mommies, for them to keep in mind when the children's birthdays approach. It's wonderful to see a business devoted to making a child's celebration easy, affordable, and delightful!" - Stacy M., Illinois
"I am writing to let you know how great your products and customer service are. I purchased my daughter's 2-year birthday party supplies, invitations, etc. I must say that I was very pleased from start to finishÑfrom your website layout, the prompt response [I received] from your design artist, customer service, and not to mention my order took only five days to arrive on my door step! It is nice to know that great customer service is not a thing of the past!!!" - Amy M., Maryland
"We received our birthday supplies today and we couldn't be happier! The [personalized] banner is gorgeous! Thank you for doing such a splendid job on it!!!" - Dawn S., Connecticut
"Just a quick note to say Thank You for your help with making my daughter's 5th birthday 'the best birthday ever!' It was such a pleasant experience working with you." - James R., South Carolina
"I've just got to say kudos to your company. Your customer service rep was very friendly and helpful. It was refreshing to find a company who takes responsibility for a mistake and rectifies the problem with no hassle to the customer. I would definitely use your services again and recommend it to others. Thank You!" - Pamela V., New Jersey | |
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