Our customer service staff is ready to assist you by phone or email. Email us or call 800-989-5506 or 301-956-1616.

The typical order takes 1-3 business days to process and pack, and another 1-7 business days in transit. Not fast enough? Upgrade your shipping. Click here for more details.

Shipping charges are based on your chosen shipping method and the dollar amount of your order. Depending on your location, we use either FedEx or USPS. Click here for more details.

Our personalized products are created by our talented graphic artists. Want to see a proof before we ship your order? No problem! On the last step of checkout, simply type, “Request Proof” in the comment box, and we will be happy to email a proof before processing your order.

We are committed to our customers satisfaction. We will accept returns of non-personalized, unopened and unused products or any product that does not meet your quality expectations. Returns will be accepted up to 60 days following the order date.

Birthday in a Box values internet security. We use 128 bit encryption to keep your data safe. Look for the lock symbol in the lower right hand portion of your screen. This ensures that your session is safe. Additionally, we partner with HackerSafe which continuously scans our website for potential vulnerabilities.

Birthday in a Box is committed to protecting your privacy and that of your children. Please read our Privacy Policy for more information.